• The child (Age 12 years) is wearing size 12-13 years.
• Please refer to size chart for accurate measurements.

• Wash Similar Colors Together - Prevents color bleeding.
  
• Use Cold Water (30°C) – Preserves fabric & prevents shrinking.
  
• Turn Clothes Inside Out – prints & embroidery.
  
• Air Dry Whenever Reduces shrinkage & maintains shape.

•Estimated order processing time: 24 hours
•Delivery Timeline: 4 to 7 working days

A reverse shipping charges of ₹100 applies to each return or exchange request and will be deducted from the refund amount.

We offer exchanges & returns within 5 days from the date of delivery. Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email and your order will be picked up by our logistics partner within 24-48 hours.

Pick-up will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.

Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.

Estimated delivery of all exchange queries falls between 7-10 working days.

If an exchange in size cannot be fulfilled due to availability of stock, we will make sure to have this exchanged for another product or you will be issued a gift card which can be availed on your next online purchase.

For all return orders, refunds will be issued as store credit once QC on the product has been approved. This will be shared on your registered email address.

Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, we won’t proceed forward with the query.

If issues still persist, kindly drop us an email with your name and order ID on support@onlygoatindia.com.

Cancellation of orders

Cancellation of orders is only permitted on COD orders, which will be possible if and till the order has not been dispatched from our warehouse.

All prepaid orders are final. We do not offer any cancellations and refunds. Any refunds are issued in the form of gift cards equivalent to the selling/MRP amount, which can be used within 6 (six) months. Gift cards are non-refundable and are only redeemable at our online store. Shipping charges are non-refundable.

Forward and reverse shipping charges will be deducted from the refund.

Exchange/Return of products

You may initiate the request of an exchange/return of a product if:

(a) Product does not fit;

(b) Both the product and shipping package have been damaged;

(c) Product is defective;

(d) Parts of the product or accessory are missing.

You can exchange/return the product(s) purchased from us provided the product(s) satisfy the below mandatory conditions:

Products returned should be in unused, undamaged, unwashed and in a saleable condition.

We must be satisfied that the product has not been rendered defective or unusable.

Return of purchased products is facilitated through our reverse-logistics partners. On receipt of request for return of product on onlygoatindia.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased products from you.

We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.

Customer support

Any queries or concerns relating to the return and cancellation may be directed by you to our customer support team who can be contacted at:

Call us at +91 91315 07961 or write to us at support@onlygoatindia.com

As we do not provide Refunds  

Refunds are issued only as store credits via an Only Goat Store Credits sent to your email.

Store Credits  – Terms & Conditions

The Only Goat Store credit Points balance can be used exclusively on onlygoatindia.com.

Store Credit  balance is non-refundable and cannot be transferred to a bank account.

Store credit will be credited within 2-3 business days.

Store Credit balance cannot be transferred to another user.

Store Credits cannot be used at retail stores